Frequently Asked Questions (FAQ)
Welcome to the Jann Art FAQ section!
If you have a question, you're likely to find the answer below. For anything else, feel free to contact us.
🛒 Orders
Q: How do I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order?
A: We process orders quickly, so please contact us ASAP if you need to make changes. Once shipped, changes/cancellations are no longer possible.
Q: Will I receive an order confirmation?
A: Yes! A confirmation email with your order details will be sent immediately after checkout.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders — no minimum required.
Q: How long does shipping take?
A: Standard shipping takes 5–7 business days after 1–2 business days of handling time.
Q: Do you ship internationally?
A: Currently, we ship within the United States only.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day free return policy from the date of delivery. Items must be unused and in original condition.
Q: How do I request a return or exchange?
A: Visit our Return Policy page or Contact Us to get started.
Q: Are returns really free?
A: Yes — we’ll provide a prepaid return label for eligible orders.
👕 Sizing & Products
Q: What brand and material are your T-shirts?
A: We use Gildan 5000 Unisex Tees, made from 100% cotton, printed and shipped from the USA.
Q: How do I choose the right size?
A: Check our Size Chart for detailed measurements and fit info.
💳 Payment
Q: What payment methods do you accept?
A: We currently accept PayPal. More payment options like credit/debit cards will be added soon.
🛠️ Other Questions
Q: How can I track my order?
A: Use our Track Your Order page and submit your order number and email.
Q: I received a defective or wrong item — what should I do?
A: We’re so sorry! Please reach out through our Contact Page and we’ll make it right.
📍 Store Information
Store Name: Jann Art
Address: 14801 Able Ln, Ste 102, Huntington Beach, CA 92647, United States
Email: support@jannart.com
Working Hours: Monday to Friday, 8 AM – 6 PM (Los Angeles Time)
Responding Time: Within 1 business day
Contact Page