Return & Exchange Policy

At Jann Art, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help with a clear and fair return process.

Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in the original packaging
• Requests must be made within 60 days of delivery
• Proof of purchase (order number or receipt) is required
• Customized or personalized items may only be returned if defective or damaged

How to Request a Return or Exchange

1. Contact our support team at cs@jannart.com with your order number and photos (if applicable)
2. We will review your request within 1 business day
3. Approved returns will receive a prepaid return shipping label
4. Ship the item(s) back to our fulfillment center

Refunds

• Refunds will be issued to your original payment method
• Processing time: 3–7 business days after we receive and inspect the returned item(s)
• Shipping fees are non-refundable unless the return is due to our error or a defective product

Exchanges

• Exchanges are processed once the returned item is received and inspected
• If the requested replacement item is out of stock, we will issue a refund instead

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately with photos. We will send a replacement at no additional cost.

Store Information

Jann Art (Owned & Operated by KIMBERLYRB LLC)
📍 HQ: 1012 Marquez Pl, Ste 106-B, Santa Fe, NM 87505, USA
📍 Fulfillment & Returns: 14801 Able Ln, Ste 102, Huntington Beach, CA 92647, USA
📧 Email: cs@jannart.com
📞 Phone: +1 (724) 648-4174
🕒 Business Hours: Monday–Friday, 8:00 AM – 6:00 PM CT
⏱ Customer Service Response Time: Within 1 business day